Terms and Conditions

Last updated: 17 Sep 2026

These Terms and Conditions apply to all orders placed through arkonno.com. By placing an order, you agree to these terms.

  1. Who we are

Arkonno ApS
Skovvej 3, 5462 Morud, Denmark
CVR: 46770889
Email: info@arkonno.com

  1. Products and pricing

All prices on our website are shown in Euros (EUR) or Danish Kroner (DKK) and include applicable VAT (25% Danish VAT or the local VAT rate applicable in your EU country of delivery) and all duties, unless stated otherwise. Shipping costs are shown separately at checkout before you complete your order. We take reasonable care to ensure prices and descriptions are accurate. If a product is inadvertently displayed with an obvious pricing error that you realized or ought to have realized was a mistake, we are not obligated to provide the product at that incorrect price.

  1. Placing an order

When you place an order, we’ll send you an order confirmation by email. This confirmation means we’ve received your order — a binding contract of sale is formed once we confirm your order has been accepted, which we’ll also communicate by email.

  1. Payment

We accept online payment via credit/debit card, MobilePay, iDEAL and Digital Wallets (Apple Pay and Google Pay). No card surcharges or extra payment fees are charged to consumers. The order amount is only charged/captured when your items are dispatched from our warehouse.

  1. Delivery

We currently deliver to Denmark, France, Germany, and the Netherlands. See our Shipping page for estimated delivery times and costs. Unless otherwise agreed, products will be delivered without undue delay and no later than 30 days after the order is confirmed. Risk in the product passes to you once it is physically delivered to the address you provided.

  1. Ownership

Ownership of a product only transfers to you once we’ve received payment in full.

  1. Right to cancel and faulty products

You have a legal right to cancel your order and return products, as well as rights if a product is faulty — see our Refund and Returns Policy for full details.

  1. Our liability

Nothing in these terms limits or excludes any statutory rights you have as a consumer under mandatory Danish or EU consumer protection law, or mandatory product liability laws. Subject to that, our liability for direct losses relating to your order is limited to the purchase price of the product.

  1. Complaints and disputes

9.1 Contact us first

If you have a complaint regarding your purchase, please contact us first at info@arkonno.com. We will do our best to resolve the issue directly with you as quickly as possible.

9.2 Danish consumers

If we are unable to reach an agreement, consumers in Denmark can submit a complaint to:

Mæglingsteamet for Forbrugerklager and Forbrugerklagenævnet (Nævnenes Hus), Toldboden 2, 8800 Viborg, Denmark. Complaints can be filed online via www.naevneneshus.dk (Complaints must generally relate to a product value between 1,110 and 100,000 DKK).

9.3 Consumers in other EU countries

If you are a consumer residing in another EU/EEA country (e.g. Germany, France, or the Netherlands) and we cannot resolve a dispute, you can seek free advice and assistance from your national European Consumer Centre via the European Consumer Centres Network (ECC-Net) at www.eccnet.eu

  1. Governing law

These terms are governed by Danish law. This doesn’t affect any mandatory consumer protections you’re entitled to under the law of the country you live in.

  1. Changes to these terms

We may update these terms from time to time, for example as we finalize our payment methods or expand to new countries. Changes will apply to orders placed after the updated terms are published here.