{"id":10,"date":"2025-11-20T14:20:35","date_gmt":"2025-11-20T14:20:35","guid":{"rendered":"https:\/\/kidventure.dk\/?page_id=10"},"modified":"2026-10-22T21:55:15","modified_gmt":"2026-10-22T19:55:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/arkonno.com\/da\/refund_returns\/","title":{"rendered":"Retur- og refusionspolitik"},"content":{"rendered":"

Senest opdateret: 16. september 2026<\/em><\/p>\n

Denne politik forklarer din ret til at fortryde en ordre (fortrydelsesret) og dine rettigheder, hvis et produkt viser sig at v\u00e6re defekt (reklamationsret).<\/p>\n

1. Din fortrydelsesret (14 dage)<\/h2>\n

Hvis du er forbruger og handler fra et EU-land, har du lovm\u00e6ssig ret til at fortryde din ordre inden for 14 dage efter, at du har modtaget dit produkt, uden at angive en grund.<\/p>\n

For at fortryde skal du give os en klar meddelelse om det, fx ved at bruge vores standardfortrydelsesformular<\/a> og sende den udfyldte formular p\u00e5 e-mail til info@arkonno.com<\/a>\u00a0inden fortrydelsesfristen p\u00e5 14 dage udl\u00f8ber. Oplys venligst dit ordrenummer og, hvis du kan, om du \u00f8nsker pengene retur eller en ombytning.<\/p>\n

N\u00e5r du har meddelt os, at du vil fortryde, har du yderligere 14 dage til at sende produktet tilbage til os p\u00e5 adressen: Arkonno ApS, Skovvej 3, 5462 Morud, Danmark.<\/p>\n

2. Det f\u00e5r du tilbage<\/h2>\n

Vi refunderer den pris, du har betalt for produktet, inklusive almindelige leveringsomkostninger, inden for 14 dage efter, at vi enten har modtaget det returnerede produkt eller dokumentation for, at du har sendt det tilbage, alt efter hvad der sker f\u00f8rst. Vi refunderer bel\u00f8bet med den samme betalingsmetode, som du betalte med, medmindre du aftaler andet med os.<\/p>\n

Hvis produktets v\u00e6rdi er forringet, fordi det er blevet h\u00e5ndteret mere, end hvad der er n\u00f8dvendigt for at fastsl\u00e5 dets art og funktion (fx hvis det er beskadiget, brugt eller mangler dele), kan vi tr\u00e6kke et bel\u00f8b svarende til v\u00e6rdiforringelsen fra din refusion.<\/p>\n

3. Hvem betaler for returfragten<\/h2>\n

Du skal selv betale de direkte omkostninger ved at returnere produktet til os, medmindre produktet er defekt, eller vi har lavet en fejl i din ordre. Da en Stroller Wagon er en stor og tung vare, er den ansl\u00e5ede returfragt for \u00e9n Stroller Wagon ca. kr. 92-112 (\u20ac12-15) i Danmark, kr. 96-111 (\u20ac13-15) i Sverige, kr. 108-124 (\u20ac14-17) i Holland, Tyskland, Belgien, Luxembourg og Polen, kr. 125-143 (\u20ac17-19) i Frankrig, kr. 130-147 (\u20ac17-20) i Finland, kr. 212-230 (\u20ac28-31) i \u00d8strig, Tjekkiet, Estland, Letland, Litauen, Slovakiet og Slovenien og kr. 230-247 (\u20ac31-33) i Irland, Italien, Portugal og Spanien. For Ungarn er prisen ca. kr. 230 (\u20ac31), og for Bulgarien, Kroatien og Rum\u00e6nien ca. kr. 247 (\u20ac33). For Gr\u00e6kenland, Cypern og Malta bedes du kontakte os, f\u00f8r du returnerer produktet, s\u00e5 giver vi dig en pris.<\/p>\n

4. Produkter, der ikke kan returneres<\/h2>\n

Da vi i \u00f8jeblikket kun s\u00e6lger almindelige, ikke-personaliserede produkter, g\u00e6lder de generelle undtagelser fra fortrydelsesretten (fx varer fremstillet efter m\u00e5l eller forseglede hygiejneprodukter) ikke for vores nuv\u00e6rende sortiment. Vi opdaterer dette afsnit, hvis det \u00e6ndrer sig.<\/p>\n

5. Fejl og mangler (2 \u00e5rs reklamationsret)<\/h2>\n

Uafh\u00e6ngigt af din fortrydelsesret giver dansk forbrugerlovgivning dig ret til at klage over produkter, der er defekte eller ikke svarer til beskrivelsen, i op til 24 m\u00e5neder fra levering (reklamationsret). Hvis en fejl viser sig inden for de f\u00f8rste 12 m\u00e5neder, formodes den at have v\u00e6ret til stede ved leveringen, medmindre vi kan bevise andet. Derefter skal du kunne vise, at fejlen var der, da du modtog produktet.<\/p>\n

Hvis du mener, at dit produkt er defekt, s\u00e5 kontakt os p\u00e5 info@arkonno.com<\/a> med dit ordrenummer og en beskrivelse af problemet (gerne med billeder), s\u00e5 vender vi tilbage med de n\u00e6ste skridt.<\/p>\n

6. Brug for hj\u00e6lp, eller er du utilfreds med vores svar?<\/h2>\n

Kontakt os venligst f\u00f8rst p\u00e5 info@arkonno.com<\/a> eller via vores kundeservice-side. De fleste sager kan l\u00f8ses direkte. Hvis vi ikke kan n\u00e5 til enighed, kan danske forbrugere indgive en klage til M\u00e6glingsteamet for Forbrugerklager og Forbrugerklagen\u00e6vnet (en del af N\u00e6vnenes Hus), Toldboden 2, 8800 Viborg, p\u00e5 naevneneshus.dk<\/a>, eller via deres klageportal p\u00e5 kpo.naevneneshus.dk<\/a>. Klagen skal som udgangspunkt vedr\u00f8re en v\u00e6rdi mellem 1.110 og 100.000 kr. Der betales et gebyr p\u00e5 100 kr., som ikke refunderes, for at starte m\u00e6gling, eller 400 kr. (som refunderes, hvis du f\u00e5r medhold), hvis sagen g\u00e5r videre til Forbrugerklagen\u00e6vnet. Hvis du er forbruger i et andet EU-land, kan du finde dit nationale Europ\u00e6iske Forbrugercenter via Europa-Kommissionens oversigt over ECC-Net<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Last updated: 16 September 2026 This policy explains your right to change your mind about an order (right of withdrawal) and your rights if a product turns out to be faulty (legal warranty). 1. Your right to cancel (14-day right of withdrawal) If you\u2019re a consumer shopping from within the EU, you have the legal […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Arkonno<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arkonno.com\/da\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Arkonno\" \/>\n<meta property=\"og:description\" content=\"Last updated: 16 September 2026 This policy explains your right to change your mind about an order (right of withdrawal) and your rights if a product turns out to be faulty (legal warranty). 1. 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